How to obtain a license file
To obtain a new license file for a licensed product or receive assistance with a license already issued to you, perform the following tasks:
1 Using a browser, go to the Actuate Support web site at the following location:
http://support.actuate.com
2 Choose Downloads/Requests➛License Key Request.
3 Enter the required contact details and license key request information.
4 Choose Submit.
A maintenance customer should have login information for the Actuate e.Support web site. If you do not have access, please contact Actuate Support at support@actuate.com. You can also contact Actuate Customer Care at customercare@actuate.com.
If you are not a direct Actuate customer, contact the partner or distributor who supplies the product for the license file. If you have a problem obtaining a license file from this source, please contact Actuate Licensing at licensing@actuate.com.