Basic support is self-service and free. If you encounter issues when activating, installing, or using BIRT iHub F-Type, please check the FAQs. If you do not find an answer to your question there, please visit Working with BIRT iHub. This forum is closely monitored by Actuate’s evangelist team and support engineers. Asking questions in the forum is free (registration required).

Additional support can be purchased for an annual fee of $1,200 for 5 cases.

For more details, please download BIRT iHub F-Type Paid Support Service Level Objectives.