About the error log
The error log, error_log.csv, is a comma-separated values (CSV) file. If you use the default error logging extension, ErrorLoggingExt, you can set the logging level to:
*Information
The error log records messages that trace BIRT iHub behavior.
*Warning
The error log records warnings. The errors do not necessarily affect the operation of BIRT iHub.
*Severe
The error log records errors that can result in BIRT iHub failure if you do not correct them.
*Fatal
The error log records critical errors from which BIRT iHub cannot recover and that can result in failure.
Understanding an error log entry
Each error log entry is a comma-separated list containing up to 12 fields about an error-related event. The following example describes an error in a submit job event:
3272648796,2,3230,SubmitJob,Administrator,"Invalid start time or end time.",enl2509,enl2509,enl2509,-,-,-
The error log organizes the entry fields into the following information groups:
*Fields 1 through 9 contain general information:
*Field 1 contains the log file time stamp. The time is in seconds since 00:00:00, Jan. 1, 1901, GMT.
*Field 2 contains the error severity level, an integer between 1 and 4. The numeric values in Table 31‑4 indicate the level.
*Field 3 contains the Error ID code.
Table 31‑4 Error severity levels and the corresponding values 
Error severity level
Value
Information
1
Warning
2
Severe
3
Fatal
4
*Field 4 contains the Service name, indicating the subsystem where the error occurred such as the Factory, Encyclopedia, View, or Request service.
*Field 5 indicates the volume user.
*Field 6 contains the error message.
*Field 7 contains the volume name.
*Field 8 contains the BIRT iHub cluster name.
*Field 9 contains the BIRT iHub node name.
*Depending on the error, fields 10 through 12 can contain information such as a file name and ID number. A dash indicates a field is not used.
Table 31‑5 summarizes some of the information available in fields 10 through 12 for an error log entry at Standard level.
Table 31‑5 Information that is available for error log entries at the Standard level 
Type of error
Operation data available
Cluster master failover
Fields 10 and 11 display the following data:
*Original cluster master
*New cluster master
Volume user activity
Fields 10 through 12 can contain error parameters such as the following items:
*Object name
*ID number
Volume failover
Fields 10 and 11 contain the following data:
*Primary server
*Backup server used
Volume online or offline
Fields 10 and 11 contain the following data:
*Volume name
*Operation type either online or offline
BIRT iHub node start or stop
Field 10 contains the BIRT iHub name
Service enable or disable
Fields 10 and 11 contain the following data:
*Server name
*List of services
Archive service error
Fields 10 through 12 contain error parameters
Volume job purging field 4 is Job Purge
Fields 10 through 12 contain error parameters
Volume health monitoring field 4 is Volume Health Monitor
Fields 10 through 12 contain error parameters
About BIRT iHub error messages
Table 31‑6 lists the general categories of BIRT iHub error messages.
Table 31‑6 Categories of BIRT iHub error messages
Error ID range
Error description
0001 - 1000
System errors such as Out of memory or Low thread count
1001 - 3000
BIRT iHub errors such as Corrupt volume or Transient storage full
Within this error category, the following sub-categories exist:
*1001 - 2000 Actuate internal datastore
*2001 - 3000 Actuate internal
3001 - 6000
User errors such as Permission denied
Within this error category, the following sub-categories exist:
*3001 - 4000 Encyclopedia engine
*4001 - 5000 Report engine
*5001 - 6000 View engine
6001 - 12000
*6001 - 7000 SOAP engine
*7001 - 8000 Process management daemon
*8001 - 9000 Cluster engine
*10001 - 11000 Server configuration
*11001 - 12000 XML parsing
12001 - 13000
Viewing server errors
13000 - 14000
AcMail exceptions
100001 - 100600
Actuate Information service
100601 - 100699
Actuate Caching service
100700 - 150000
Shared by Actuate Information service and Actuate Caching service