About creating measures
To create a measure, first determine the measure type that best reflects each type of performance. You can create data, formula, and group measures. When you create a measure structure, you create a data measure first. You continue building measures from the bottom up.
*Data measures contain data. Data measures provide the base for a measure structure. Data is collected and entered into Metrics Management at this level. For example, use a data measure to measure the number of units sold.
*Formula measures are parent measures that apply a formula to other data or formula measures to produce an index value. For example, to measure gross margin, create a formula measure that subtracts the Cost of Goods measure from the Sales measure.
*Group measures are parent measures that weight the index values of submeasures according to their importance. Use a group measure when a formula measure cannot be created. For example, use a group measure to associate a Net Profit measure with a Customer Survey measure.
Measure properties depend on measure type. For example, you define a formula for a formula measure. All measure types support the following tasks:
*Defining a measure name and description
*Choosing a dashboard type
*Assigning a measure owner
*Hiding a comparison series or setting a fixed scale for dashboard charts
*Customizing a performance range
*Attaching notes, links, and link tags
*Defining commentary and data entry rights using a context sensitive variable
*Setting restrictions on editing of measures by commentary type, comparative, or location
Defining a measure name and description
Measure names appear in multiple sections and views. Define measure names that distinguish each measure within the limits of the Metrics Management user interface.
A measure description appears in the dashboard in a section or view. Use clear, concise descriptions that help Metrics Management users understand the qualities of a measure.
How to create and name a measure
1 In the Navigation Pane, choose SetupMeasuresCreate.
2 In Setup Measure: <New>—Properties, complete the following tasks:
*In Name, provide a name for the measure.
*In Description, choose Edit. Provide a description. Then, choose OK.
*In Categories, choose Edit. Select or create categories. Then, choose OK.
3 Choose Save.
Choosing a measure type
Depending on the type of measure you create, you must perform the following additional tasks:
*For group measures, choose submeasures and assign a weight to each.
*For data and formula measures, choose the data’s properties and period consolidation method.
*For formula measures, define the formula that is performed on other measures.
How to choose a measure type
1 In Measure Type, as shown in Figure 3‑5, select Group, Data, or Formula.
Figure 3‑5 Selecting the Data measure type
2 If the measure is critical to your organization’s performance, select Critical. Metrics Management supports filtering critical measures.
3 Choose Save.
Choosing submeasures for group measures
A group measure weighs the index values from its submeasures to produce a performance color. The weights of the submeasures must total 100% to enable Metrics Management to calculate their respective contributions to a group measure. Submeasures of a group measure can be data, formula, and other group measures.
An exception by location excludes a measure from a measure structure at a specific location. The locations at which the measure is excluded appears in Locations. For more information about exceptions by location, see About exceptions by location.
How to define a submeasure for a group measure
In Submeasures, add each submeasure to the group measure, assign a weight to each submeasure, and define submeasures which are valid for specific locations.
1 To add a submeasure:
1 In Submeasures, choose Edit.
2 In Measures, add a measure from Available to Selected, as shown in Figure 3‑6.
Figure 3‑6 Adding submeasures to a group measure
2 In Weight (%), assign a weight value to each submeasure until Sum of total weight shows 100% in one of the following ways:
*To assign each submeasure equal weight, choose Distribute Weights Evenly.
*To assign a weight value to an individual submeasure, select a submeasure, and adjust the value that appears in Weight (%).
3 To display measures in a particular order, select a measure in Selected and choose Move Up or Move Down to arrange the measures. Alternatively, choose Sort to arrange measures alphabetically.
4 Choose OK. Then, choose Save.
How to define submeasures for specific locations
1 In Sub-measures by location, choose Edit.
2 In Measures, in Location, select a location.
3 Select Define submeasures for this location.
4 Add each measure from Available to Selected, as shown in Figure 3‑7.
Figure 3‑7 Adding submeasures for a specific location
5 In Weight (%), assign a weight value to each submeasure until Sum of total weight shows 100%, in one of the following ways:
*To assign each submeasure equal weight, choose Distribute Weights Evenly.
*To assign a weight value to an individual submeasure, select a submeasure in Selected, and adjust the value that appears in Weight (%).
6 To filter and reduce the list of measures in Available, choose Search.
7 To display submeasures in a particular order, arrange submeasures in Selected by selecting a measure and using Move Up or Move Down to reposition it. Alternatively, choose Sort to arrange measures alphabetically.
8 To apply a set of submeasures to multiple locations, choose Copy To. In Measures, select a location in Available. Choose Add. Choose OK.
A message confirms copying the submeasures to the selected location.
9 Choose OK. Then, choose Save.
Viewing parent measures
For any measure, other measures that relate to the measure as parent measures appear in Parent Measures. To edit a parent measure in Parent Measure, select the measure, then choose Edit Selected. Make appropriate changes to the parent measure using Setup Measure—Properties, as described in this chapter.
Choosing data properties for data and formula measures
Decide whether high values for a measure are good or bad by determining how the actual data should perform against its target. For example, when measuring sales, choose high values are good. When measuring expenses, choose high values are bad.
How to define polarity for a data or formula measure
1 In Data Properties, in Polarity, select High values are good or High values are bad, as shown in Figure 3‑8.
Figure 3‑8 Selecting polarity for a measure
2 In Storage period, select a period that represents how often to collect data for a measure.
3 In Unit type, select a unit type that best describes the measure. This label appears in data entry tables and graphs. If necessary, to create a new unit type, choose New. Then, make selections in Setup Unit Types: <New>.
4 Choose Save.
Selecting a dashboard for a measure type
To show measure performance as a graphic image, select a dashboard for each measure. Before selecting a dashboard, consider the storage period for data and formula measures. The selected dashboard should match the storage period of the measure. Metrics Management supports one choice for group measures, the Group Dashboard.
How to select a dashboard for a measure
In Setup Measure—Properties, in Dashboard, select a dashboard name from the Dashboard list, as shown in Figure 3‑9. If necessary, to create a new dashboard, choose New. In Setup Dashboard: <New>, make appropriate selections. Then, choose Save.
Figure 3‑9 Selecting a dashboard for a measure
Choosing a consolidation method for data and formula measures
The period consolidation method uses selected functions and a range to define how data appears in briefing books and views. Metrics Management supports the following period consolidation functions:
*Average
Choose Average to display average data values in a selected range. For example, select average to show percentages and ratios.
*Sum
Choose Sum to display data as a running total for the selected range. For example, Sales and Expenses values typically appear as sums.
*Take last known value
Choose Take last known value for measures that require no consolidation. This function applies to measures such as inventory, for which a point-in-time value provides clear information.
Metrics Management supports the following location consolidation functions. Location consolidation defines the way data aggregates across sublocations.
*Average
Choose Average to display average data values for the location.
*Sum
Choose Sum to display data as a total for the location.
Metrics Management supports the following consolidation range functions. The most common consolidation ranges are Moving Year and This Year to Date.
*Moving Year
Choose Moving Year to consolidate data for the selected month and the previous 11 months.
*This Year to Date
Choose This Year to Date to display consolidated information from the beginning of the selected year to the completed period.
*This Year
Choose This Year to consolidate for the past year. This Year requires a full 12 months of data. Information does not appear until the end of the year.
How to define a consolidation method for a data or formula measure
In Consolidation Functions, choose period and function settings for the consolidation method. Figure 3‑10 shows an example of settings in Consolidation Functions.
Figure 3‑10 Selecting Consolidation Functions settings
1 Select one of the following Period consolidation functions for the measure:
*Sum
*Average
*Take last known value
2 Select Ignore blanks in period consolidation functions if necessary. If the option is selected, Metrics Management performs period consolidation calculation when period data is missing. Only select this option if measures are reported irregularly, for example, a monthly measure where data is not available every month. Otherwise, Metrics Management performs no calculation when data is missing.
3 Choose one of the following location consolidation functions:
*Select Sum to display data as a total for the sublocations.
*Select Average to display the average data value for the sublocations.
4 Deselect Ignore blanks in location consolidation functions, if necessary.
5 In Consolidation Range, to define the consolidation range for charts and tables in the dashboard, perform one of the following tasks:
*To define a unique consolidation range for this measure, select a consolidation range value. For example, select This Year.
If a view specifies Default for the consolidation range, this setting also applies to the calculation of the measure in a view.
*To use the consolidation range defined for the view, select Default.
*To display unconsolidated data, choose <None>.
Data is unconsolidated if a view and measure both define consolidation range as Default.
6 From the Order of Calculation list, select the order of calculation for the measure. If the measure is a formula using *, /, or %, or is a data or formula measure that has data entered at an upper-level location, see About the order of calculation. In all other cases, this setting can be left at the default setting of Measure, Location, Period, because there is no impact on the calculation.
7 Choose OK, and choose Save.
Creating formulas for formula measures
Formula measures calculate their performance values from other data and formula measures in the system. Create formulas rather than group measures when measures can be mathematically associated in a meaningful way. You can create the following types of formulas:
*Basic formulas that are purely additive and do not reference other formulas. For example:
Total Sales = Sales Product A + Sales Product B + Sales Product C
and
Profit = Revenue – Costs
*Formulas that include division, ratios or percentages. For example:
Invoicing Error Rate = # of Invoicing Errors % # of Invoices
and
Sales per Employee = Sales/# of Employees
For these formulas especially, consider the order of calculation. For more information, see About the order of calculation.
*Formulas that include a relative reference to refer to a previous period. For example:
% Inventory Change = ((Inventory (this month)% Inventory (last month))-100)
The syntax for this formula is
(("Inventory"%@relative("Inventory","Previous Month"))-100)
You can either create a default formula, which applies to all locations, or define a different formula for each location. When you create an exception by location, you exclude certain submeasures from the measure structure at that location. Locations for those submeasures shows the locations where they are excepted. For more information about exceptions by location, see About exceptions by location.
How to create a default formula for a formula measure
1 In Formula, choose Edit. Build the formula by adding measures and mathematical operators.
2 To add a measure to a formula definition, select a measure from the Measures list. Then, choose Add.
3 To add an operator, for example + or -, choose an operator from the calculator. The % operator divides one measure by another and multiplies the quotient by 100.
4 Repeat as required until your formula is built, as shown in Figure 3‑11.
Figure 3‑11 Creating a default formula for a formula measure
5 Choose OK. Then, choose Save.
How to create a formula by location
1 To define a formula by location, choose Edit.
2 From the Location list, select a location, and choose Define a formula for this location, as shown in Figure 3‑12.
Figure 3‑12 Creating a formula for a specific location
3 Select a measure from the Measures list, and choose Add to include it in the formula.
4 Choose an operator from the calculator to include it in the formula. Repeat as required until the formula is built.
5 To apply this formula to multiple locations, choose Copy To. In Locations, select the locations to which to apply this formula in Available. Choose Add to add them to Selected. Choose OK. A confirmation message indicates that the formula has been applied to the selected locations.
6 Choose OK. Then, choose Save.
How to allow direct data entry for a formula
For certain formulas, it does not make sense to calculate the comparative using the formula. By allowing direct data entry, you enable a user to enter the target at the formula level and override any calculation. For example, if you have a measure like:
% of Invoice Errors = (# of Invoice Errors) % (# of Invoices)
you may only have targets for:
% of Invoice Errors
In this instance, you might prefer to set a target at the formula level.
1 In Allow direct data entry for, choose Edit.
2 Select a comparative in Available, and choose Add to add this to the Selected list.
3 Choose OK, then choose Save.
Assigning a measure owner
The system specialist typically assigns the measure owners, assistant owners, and data entry owners. The system specialist should delegate these tasks, so he can retain an overview of the system as a whole. Measure owners are typically users directly responsible for measure performance. If you assign ownership at too high a level, an individual user can become responsible for far too many measures. For example, even though the CFO is ultimately responsible for a company’s financial performance, the CFO should not be the Accounts Receivable measure owner.
In a multi-location database, one owner is typically not responsible for the measure across all locations, and you must assign ownership by location. If one individual is responsible for the performance of the majority of a location’s measures, you can select <Location Owner> as the measure owner. Choosing <Location Owner> assigns ownership of the measure to the owner of each location.
You can also set up measure assistants and assign data and commentary entry users for each measure.
How to choose a measure owner
You can choose measure owners for specific locations. This is only necessary for owners who are different from the default location owner.
1 Choose Owners.
2 From the Default Owner list, select a default owner from the list, or choose New to open the Users tab and create a new user.
3 To select measure owners for specific locations:
1 Choose Edit.
2 From the Location list, select a location.
3 Add the users to the Selected list, as shown in Figure 3‑13.
Figure 3‑13 Choosing owners for a specific location
4 Choose OK.
4 From the Default owner’s assistant list, select a default owner’s assistant, or choose New to open Users and create a new user. This user becomes the measure’s assistant for all locations which do not have a specific assistant selected.
5 To select owner’s assistants for specific locations, choose Edit.
6 In Location, select a location. In Available, select a user, and choose Add to add this location to Selected. Repeat this step for each location that has an owner’s assistant that differs from the default.
7 Choose OK.
Hiding a comparison series in dashboard charts
You can hide a comparison or base series, such as the target, in dashboard data and index charts. You specify which comparatives to hide for each measure. By hiding comparatives, you prevent any series based on that comparative from appearing for the measure’s dashboard charts. The chart does not display a series if you specify that its comparison series is hidden. Although you also can hide the base series, doing so causes charts to be empty. Hide only the comparison series.
In a data chart based on a single measure, the comparison series appears as a line. For a data chart based on multiple measures or locations, the comparison series appears as a bar. When hiding a comparison series, you do not see the comparison bar when you view a data chart based upon multiple measures.
Before you hide a comparison series, note that:
*A measure can appear in more than one view. You might open a dashboard and find that a given comparison series does not appear, because you have hidden it.
*Series are based on comparatives. You can have two different series that are based on the same comparative. For example, if you hide the Actual comparative, both Actual and Last Year do not appear on the charts, because both Actual and Last Year derive from the Actual comparative. This is true for the sample database, because Last Year is configured as a relative period.
*By hiding a comparison series, you simply prevent it from appearing in dashboard charts. The comparison series appears in places such as Data Import and Data Export dialog boxes and Data Entry dialog boxes.
Decide whether to hide the comparison series for data and index charts or both.
How to hide the comparison series for data charts or index charts
1 Choose the Options tab.
2 Under Comparison series—data charts or Comparison series—index charts, select Hide comparison series for these comparatives.
3 To select the comparatives you want to hide:
1 Choose Edit.
2 Add the comparatives to the Selected list.
3 Choose OK.
4 Choose Save.
Setting a fixed scale for a dashboard chart
If you always track your measures on a fixed scale, display all your dashboard charts measures on the same scale to quickly compare the results from several different charts. By default, Metrics Management calculates the scale of a chart axis when it creates the chart. Metrics Management tries to find the best fit for the measure’s data values.
How to set a fixed scale for a dashboard chart
1 Choose the Options tab.
2 Under Chart axis, select Custom range from Chart axis - data charts.
3 Use From and To to set the parameters of your data chart range.
4 Choose Save.
Dashboard charts for the selected measure display the range you defined.
If a chart is based on multiple measures, all measures use the same definition for scale.
Creating custom performance ranges
You can override the default performance ranges that are set up for the database or for individual measures, either using index mapping or by creating a custom index range. Use index mapping for measures where a range of values are acceptable or where you might want to change the performance range for an individual measure. For example, define a custom index range that shows a red performance color when a measure’s index value is less than 100%. For more information, see Working with index mappings. Be aware that if you use too many exceptions, users might not be able to correctly interpret the color-coded results.
In practice, it should not be necessary to make performance range changes to many measures. If many changes are required, this probably indicates that measures are not being correctly defined, and you should consider increasing or decreasing comparative values.
How to apply an index mapping
1 Select Use an index mapping, as shown in Figure 3‑14.
Figure 3‑14 Choosing an index mapping
2 Do one of the following:
*From the Index mapping list, select a predefined index mapping.
*To edit an index mapping, choose Edit.
*To create a new index mapping, choose New to open Setup Index Mappings and create the index mapping.
3 Choose Save.
How to define a custom index range
1 Select Define custom index ranges, as shown in Figure 3‑15.
Figure 3‑15 Choosing to create custom index range values
2 Choose the index value you want to change and provide a new index value, as shown in Figure 3‑16.
Figure 3‑16 Defining custom index range values
3 Choose Save.
Attaching notes, links, and link tags
You can attach a note, information link, dashboard link, and link by location to a measure. You can link to any file that can be launched by a program and to web pages, e‑mail addresses (in the format mailto:john.doe@abc.com), and help files. Store files at the same location as the database, so those who need to have access to the file can access it. You also can attach link tags to a measure. For more information about linking, see Publishing data.
How to create notes and links
1 In Notes, add information about the measure that is not in the description. This information can include where the data is located, the date when a calculation was changed, or any other pertinent information.
2 To add information links to the measure:
1 In Links, choose Edit.
2 Add the links to Selected.
3 To have links appear in a particular order, rearrange them in Selected by selecting a link and choosing Move Up or Move Down. Alternatively, choose Sort to arrange the links in alphabetical order.
4 Choose OK.
3 To add a link to the dashboard, select a link in Dashboard Link. You also can choose New to open Links and create a new link. This link applies for all locations unless you choose a linked document by location.
4 To add links by location:
1 In Links by location, choose Edit.
2 In Location, select a location.
3 Add the links to Selected.
4 To have the links appear in a particular order, rearrange them in the Selected list by choosing Move Up or Move Down, or choose Sort to arrange the links in alphabetical order.
5 Choose OK.
5 In Link Tags, create up to four link tags. For information about link tags, see Publishing data.
How to define security
1 Choose Security and assign access rights to groups and users.
2 Choose Save.
Defining commentary and data entry rights using a variable
Metrics Management supports using context-variables to define commentary and data entry security settings for a measure. Using a context-sensitive variable saves administrative time when allowing access to multiple users or groups. A variable enables editing specific actions only. Metrics Management supports the following variables:
*<Location Commentary Entry Users>. This variable references users who have commentary entry rights at a specific location. The system specialist defines the Enter Commentary setting for this variable.
*<Location Data Entry Users>. This variable references users who have data entry rights at a specific location. The system specialist defines the Enter Data setting for the variable.
*<Measure Owner>. The variable references users who are the measure owner, measure owner by location, owner’s assistant, or owner’s assistant by location. The system specialist defines the Enter Commentary, Enter Data, and View settings for this variable.
For example, instead of defining security for each of a measure’s owners by location, specify security settings for the <Measure Owner> variable.
How to allow commentary and data entry rights to users for a specific location
1 In Setup Measure—Security, and in Groups and users, choose Edit. In Groups and users, add the <Location Commentary Entry Users> and <Location Data Entry Users> variable to Selected, as shown in Figure 3‑17. Then, choose OK.
Figure 3‑17 Adding the <Location Commentary Entry Users> and <Location Data Entry Users> to Selected
2 In Actions for the selected group or user, allow the Enter Commentary action for <Location Commentary Entry Users>, as shown in Figure 3‑18.
Figure 3‑18 Defining permissions for <Location Commentary Entry Users>
3 Allow the Enter Data action for <Location Data Entry Users>, as shown in Figure 3‑19.
Figure 3‑19 Defining permissions for <Location Data Entry Users>
4 Choose Save.
5 In the Navigation Pane, choose Setup and open a location.
6 In Setup Location—Security, and in Groups and users, choose Edit. In Groups and users, add a user or group to Selected. Then, choose OK.
7 In Actions for selected group or user, allow the Enter Commentary and Enter Data actions for the user or group. In the example in Figure 3‑20, the UK group is allowed to enter commentary and data.
Figure 3‑20 Allowing data entry for the UK group
8 Choose Save. Members of the UK group can enter commentary and data at this location for the measure.
How to allow commentary and data entry rights for measure owners
1 In Setup Measure—Properties, in Owners, choose Edit. In Users, add one or more users as owners by location. In the example in Figure 3‑21, the CFO Asst is added as an owner of the Receivables measure at the North America and UK locations.
Figure 3‑21 Adding the CFO Asst as a measure owner by location
2 Choose Setup Measure—Security. In Groups and users, choose Edit. In Groups and Users, add the <Measure Owner> variable to Selected, as shown in Figure 3‑22. Then, choose OK.
Figure 3‑22 Adding the <Measure Owner> to Selected
3 Ensure the <Measure Owner> is allowed the Enter Data, Enter Commentary, and View actions, as shown in Figure 3‑23.
Figure 3‑23 Defining permissions for the <Measure Owner> variable
4 Choose Save. The CFO Asst user can enter data and commentary at the entry at the North America and UK locations for this measure. The CFO user can enter can and commentary at all locations.
Restricting actions on a measure by commentary type, comparative, or location
Metrics Management allows setting security to restrict a user from performing an action on a measure to a specific location, commentary type, or comparative. Metrics Management supports creating a restriction for a group or user. Table 3‑2 lists available restrictions.
Table 3‑2 Measure security restrictions
Action
Restriction option
Enter Commentary
Restrict by Commentary Type
Enter Commentary
Restrict by Location
Enter Data
Restrict by Comparative
Enter Data
Restrict by Location
Edit Links
Restrict by Location
Edit Owners
Restrict by Location
Edit Submeasure or Formulas
Restrict by Location
To create a restriction for a user, first restrict the user from performing the action for a measure. Restrict the action by commentary type, comparative, or location. Then, allow the user to perform the action in the commentary type, comparative, or location. For example, to restrict commentary entry to a location, first deny a user from entering commentary at all of a measure’s location by allowing Restrict by Location in a measure. Then, in the location, allow the user the right to enter commentary.
In the example in the following procedure, the CFO user is restricted to entering data for the COGS - Direct Costs measure at the UK location only.
How to restrict data entry by location
1 In Navigation Pane, choose SetupMeasures and open a measure.
2 In Setup Measure—Security, in Groups and users, choose Edit.
3 In Groups and users, in Available, select the group or user to restrict. Move the group or user to Selected. Then, choose OK. In the example in Figure 3‑24, in the COG - Direct Costs measure, the CFO user is selected.
Figure 3‑24 Adding the CFO user to Selected
4 In Groups and users, select the group or user. In Actions for selected group or user, select the action to restrict. In the example in Figure 3‑25, Enter Data and Restriction by Location is allowed for the CFO user.
Figure 3‑25 Allowing the Enter Data and Restrict by Location actions
5 Choose Save. The user is denied data entry at all locations for this measure.
6 In Navigation Pane, choose SetupLocation and open the location in which to allow data entry.
7 In Setup Location—Security, in Groups and users, choose Edit. Then, choose OK. In the example in Figure 3‑26, in the UK location, the CFO user is selected.
Figure 3‑26 Selecting to apply a restriction to the CFO user
8 In Groups and users, select a group or user. In Actions for selected group or user, select the actions to allow at this location for that user or group. In the example in Figure 3‑27, the CFO user is allowed to Enter Data.
Figure 3‑27 Selecting to apply a restriction to the CFO user
9 Choose Save.
10 To allow data entry at additional locations, repeat steps 6 through 9.