I get an error message “Installation failed”. What should I do?
Consider turning off your anti-virus program, clearing your browser cache, deleting any copied, or installed files on your hard drive under the directory C:\Actuate (default location), and try installing again.
After completing the installation, the BIRT F-Type icon did not appear on my desktop. How can I add it there?
This problem occurs if you install the software without choosing “Run as administrator”. To fix this issue, please go to the installation folder (default: C:\Actuate\BIRTiHub) and drag the file “favicon” to the desktop.
I have BIRT iHub/BIRT iServer running on my machine. What happens if I install BIRT F-Type?
BIRT F-Type will not install. It will return an error requesting you to uninstall BIRT iHub/BIRT iServer first. Moreover, the license agreement for BIRT F-Type does not allow using BIRT F-Type in this scenario. See also the Licensing section of the FAQs.
I get the error message “Unable to Connect. Unable to establish a connection to the server at localhost:8700”.
After running install.sh on Linux, the install says it succeeded and I see on the terminal window: “[echo] To access Information Console, use URL: http://localhost:8700/iportal”. However, I get the error message “Unable to Connect. Unable to establish a connection to the server at localhost:8700”.
I am getting an error when I try to install on Red Hat Enterprise Linux 7.0 using VMware player.
Currently VMware does not support Red Hat Enterprise Linux 7.0. Try using Red Hat Enterprise Linux 6.4 or VMware Workstation.
Using the VMware image
What operating systems can I run the VM Player on?
Please check the VMware compatibility guide at vmware.com.
What are the logins available on the VM image?
There are two users set up on the image. The second user is the user that installed BIRT F-Type.
User 1: root
Password: rootftype
User 2: birt
Password: birtftype
How do I connect to BIRT F-Type on the image?
The image does not come installed with any browsers. This is done on purpose to minimize the size of the image. When the image starts up you should see a message with the URL to connect to BIRT F-Type. You should use the host machine (or any machine with can access the VM image) browser to connect. The URL is http://<IP Address of VM image>:8700/iportal.
I cannot connect to BIRT F-Type on the VM image.
Log in to the image and run ‘ifconfig’ to get the IP address of the VM image. In some cases the IP address will be different than the original one. Use the IP address return from ‘ifconfig’ to connect to BIRT F-Type.
Another possibility is that the BIRT iHub F-Type is not ready yet. It will be ready to take requests approximately 5-10 seconds after the VM image has completed the startup.
How do I know if BIRT iHub F-Type is running?
Log in as birt and run a ps command:
ps -ef | grep birt
How do I start and stop BIRT iHub F-Type?
Log in as root and run the appropriate corresponding service commands:
service ihubservice start
service ihubservice stop
service ihubservice restart.
What resources does the VM image use?
The VM image uses two CPU cores, 4 GB of memory, and 6 GB of disk space. However, to achieve a satisfying performance Actuate recommends using at least 8 GB of memory.
How can I run the BIRT F-Type VMware image on my ESXi host?
Unzip the downloaded file, then use the “VMware vCenter Converter Standalone” utility to import the BIRT F-Type VMware image into your VMware server.
User 1: root