An interactive, visual representation of performance information. Examples of types of maps include cause-and-effect, geographical, process, and strategy. A map can contain links to other objects, such as briefing books. A user also can drill down through a map to the underlying data.

A web application that combines data and functionality from multiple sources into a single presentation. For example, the Google Maps® mashup combines maps and directions to assist a user in locating and traveling to a destination.

A performance component that collects quantifiable data about a function or process. In Metrics Management, there are three types of measures: data, formula, and group.

A detailed summary of the characteristics and attributes of all measures in a Metrics Management database that is exported from Metrics Management to an XLS file. The measure detail export can be used to perform a quality assessment on a database.

Each measure in Metrics Management requires an owner. The owner needs to be an individual or group who is directly responsible for the results that the measure tracks. A measure owner also ensures that commentary is entered to explain measure performance.

The relationship between measures in Metrics Management. Data measures are at the bottom of the hierarchy, with formula and group measures above them. For example, the Customer Complaints and Customer Satisfaction data measures determine the value of the Customer Service measure, which is above them in the measure hierarchy.

A web application used to create and display performance management information a dashboard. For example, a user can create a personalized dashboard containing performance books, maps, or views using Metrics Management.

A structured collection of records and data that is stored on a server. Metrics Management accesses these records to answer queries and to save objects.

See object.

The individual responsible for setting up and maintaining the Metrics Management database. This person has unlimited access to the database and can limit what other users see by changing security and privilege settings.